Jammu, Jan 28: Reinforcing its commitment to customer-centric banking and collaborative growth, J&K Bank today organised an exclusive interaction with its High Net-worth Individual (HNI) customers of the Jammu Division.
Chaired by MD & CEO Amitava Chatterjee, the meet witnessed participation of prominent HNI customers from across the Jammu Division and was attended by Executive Director (ED) Sudhir Gupta, CGM (Business Development) Sunit Kumar, GM & Divisional Head (Jammu) Ashok Gupta
At the outset, the participating customers congratulated the Bank’s leadership for the Bank’s strong recent performance and conveyed their best wishes for its sustained growth and future success.
Speaking on the occasion, MD & CEO Amitava Chatterjee thanked the customers for their goodwill and continued trust in J&K Bank, terming them as key stakeholders in the Bank’s growth journey.
“In today’s intensely competitive financial landscape, regular and meaningful customer engagement is not optional – it is essential. Customer feedback is central to shaping our strategies, refining our products and enhancing service delivery,” he said.
Highlighting the shift in banking dynamics, the MD & CEO observed, “The era where products were designed unilaterally by service providers is over. Today, superior banking solutions are co-created through continuous dialogue between banks and customers. This collaborative approach is the cornerstone of sustainable value creation.”
He further assured the customers that the Bank attaches the highest importance to their suggestions and concerns. “Every piece of genuine feedback helps us improve our services and solutions. We remain committed to streamlining our processes and offerings to ensure greater convenience, transparency and responsiveness,” he added.
Emphasising the Bank’s digital roadmap, MD & CEO said, “Technology will remain a key enabler for us. We will continue to strengthen our digital platforms to deliver faster, seamless and secure banking experiences while maintaining the human touch that continues to be a defining factor of our rich legacy.”
Executive Director Sudhir Gupta, while interacting with the participants, emphasized the importance of customer partnerships in driving continuous innovation and improvements in services and processes.
ED further said. “Our engagement with HNI customers provides valuable insights that help us align our products and services with real market needs. Such interactions reinforce our resolve to remain agile, technology-driven and deeply customer-focused financial institution,”
During the interactive session, they appreciated the Bank’s strong local connect, relationship-based approach, and its growing suite of digital banking solutions tailored to meet evolving customer needs. They acknowledged the Bank’s responsiveness to feedback and its continued efforts to enhance service delivery, while also offering constructive suggestions regarding various issues of importance.
The issues raised by the participating customers were duly acknowledged by the Bank’s leadership, who assured that the inputs would be judiciously examined and factored into future service enhancements.
Earlier, while welcoming the participants, CGM Sunit Kumar reiterated the Bank’s unwavering commitment to provide convenient, safe and state-of-the-art banking services, aligned with the evolving expectations of discerning customers. He said that the interaction was part of Bank’s ongoing efforts to deepen customer relationships and improve its services as a responsive banking institution.
Presenting vote of thanks, GM & Divisional Head (Jammu) Ashok Gupta thanked the participants for their valuable presence and active participation. He urged them to continue sharing their feedback, underscoring that such constructive engagement is vital for continuous enhancement in customer experience.
