J&K Bank’s SSI Srinagar Branch Accused of Unfair Customer Treatment

Srinagar, May 09: The Jammu and Kashmir Bank’s SSI branch in Srinagar is facing backlash for its harsh handling of customers.
Account holders say the bank is too quick to punish small loan repayment delays, often deducting money from guarantors’ accounts without any prior notice as per the RBI guidelines.
One customer reported a ₹3900 laptop loan installment was taken from their guarantor’s account, despite the region’s unstable conditions.
Another one said the customers are frustrated by the lack of communication, with account freezes and deductions happening without prior notice. Feeling mistreated, they’ve appealed to the bank’s Chairman, Amitava Chatterjee, for urgent action to address these practices and improve customer service.
The consumers alleged that the incumbent manager of the bank when contacted responded in a very indecent behaviour putting bank’s reputation at stake as customers demand fairness and empathy.