Jammu, Feb 04: As part of its commitment to deepen customer engagement and garner direct feedback, J&K Bank today organised second High Net-Worth Individual (HNI) Customer Meet in Jammu at its Kathua Zonal Office. The interactive session witnessed active participation of the Bank’s valued clients from the Kathua zone which extends from Samba to Batala, Mohali and other parts of Punjab.
The meeting was chaired by MD & CEO Amitava Chatterjee, and was attended by Chief General Manager Sunit Kumar, General Manager & Divisional Head (Jammu) Ashok Gupta, Zonal Head (Kathua) Suresh Kumar Choudhary and other senior officers.
During the interaction, the participating HNI customers lauded the Bank’s recent Q3 financial performance and congratulated the management for posting strong growth numbers. They also shared valuable feedback and suggestions on the Bank’s products, processes and service delivery.
Thanking the valued customers for their continued trust and support, MD & CEO Amitava Chatterjee said, “In today’s highly competitive banking landscape, customers actively shape products and services through their thoughtful inputs, and such engagements help us remain agile and responsive. The purpose of these HNI meets is to further deepen our relationship with our valued customers by listening to their feedback first-hand.”
Emphasising the Bank’s growth philosophy, he added, “We envisage the progress of our customers as a prerequisite to our own business growth. I urge you to scale up your businesses and assure you of complete financial support at every step of your commercial journey.” He further stated that the Bank will continue to strengthen its digital platforms to offer customers best-in-class digital banking services.
Addressing the HNI clients, Chief General Manager Sunit Kumar remarked, “J&K Bank is focused on delivering comprehensive and customised financial solutions for businesses. Inputs received during such interactions play a crucial role in improving efficiency, turnaround time and overall customer experience.”
Earlier, welcoming the participants, GM & Divisional Head (Jammu) Ashok Gupta reiterated the Bank’s commitment to providing convenient, responsive and state-of-the-art banking services. “We value this relationship and remain committed to enhancing service delivery standards through constant engagement and innovation,” he said.
The participating customers expressed satisfaction over the Bank’s overall services while offering constructive suggestions for further improvement. They particularly emphasised the need for creating more robust financial solutions for businesses and enhancing turnaround time (TAT), which they noted as a key differentiator in today’s competitive financial services landscape.
